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Home & Retail has been built on
20 years of solid transport experience and since
1998 has specialised exclusively in distribution
solutions for the UK's leading manufacturers
and retailers of furniture.
We provide our customers with a high
quality service to meet the demands of today's consumer.
Our efficient, time-sensitive operation
allows us to provide you with a value-added service and complete
confidence that your products will arrive at their final
destination when promised and in pristine factory condition.
Our
principle depots in London and Liverpool provide a daily home
delivery service throughout the mainland UK.
Our
full service includes inbound road, sea and air
container breakdown, stock control, storage, home delivery
bookings & administration and furniture installation projects for
exhibitions and show flats.
You can
depend on Home & Retail to give you the reliability you need
even at your busiest times of the year.
Lead Time
Our target lead time for all UK mainland
deliveries is five working days upon receipt of
furniture.
experts in handling
furniture
All your furniture is handled
with the utmost care.
We
place the furniture in a room of
your customer’s choice, unwrap and present it,
before finally removing all rubbish.
We also
provide a service
to remove and dispose of your customer's existing furniture
if required.
We can
remove windows and doors if necessary, reducing the
possibility of a delivery being unsuccessful due to
entry restrictions at the property.
drivers and
Porters
We have highly experienced and
professional delivery staff. All drivers and
porters wear company uniforms, carry identification
badges, a full set of tools, digital cameras and
packing materials. |
Exchange
and returns service
We provide
exchange and returns services to link into your
existing customer services department.
Your complaints
process and returns procedure can be fully
integrated into our business with our agents
trained to follow up and deal with customer
issues on your behalf.
storage and warehousing
We can store your goods in our
ample warehousing providing you with the facility to sell
items from stock and further reduce your delivery
lead times to your customers.
A
storage service is available your customers who wish to
delay delivery of their furniture.
monitoring our
performance
We believe in good information
flow to our customers ensuring that you are updated daily on
the progress of all your deliveries via our automated emailing
system.
Enhancing our
service
We are continuously improving the level
of our service, offering our customers increased B2B
integration through cutting-edge technology.
Projects currently under review are:
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Signature capture for real-time POD creation.
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Vehicle satellite navigation, tracking and route planning.
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Barcode scanning to facilitate vehicle loading/unloading.
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Web based goods tracking facility.
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